Privacy Policy

At Eat111, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our mobile application and website services.

1. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: Name, email address, phone number, and physical delivery address.
• Location Data: With your permission, we collect precise location data from your device to facilitate accurate order deliveries and track riders in real-time.
• Payment Information: We do not store your full card details. Payments are processed securely through our trusted third-party payment gateways (e.g., Paystack).
• Usage Data: Information about your interaction with our app, order history, and preferences.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and deliver your food orders efficiently.
• Communicate with you regarding your order status, updates, and customer support inquiries.
• Personalize your experience and recommend restaurants or dishes you might like.
• Ensure the security of our platform and prevent fraudulent activities.
• Improve the functionality and user experience of the Eat111 app.

3. How We Share Your Information

To provide our services, we may share your information with specific third parties:

• Restaurant Partners: Your order details and necessary contact information are shared with the restaurant preparing your meal.
• Delivery Riders: Your name, delivery address, phone number, and location data are shared with the rider assigned to deliver your order.
• Service Providers: We share data with third-party vendors who provide services on our behalf (e.g., payment processing, cloud hosting, analytics).
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the right to access, update, or delete your personal information. You can manage your account settings within the Eat111 app or contact us directly to request the deletion of your account. You can also opt-out of promotional communications at any time.

6. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@harblot.com
Phone: +233 54 316 9240 / +233 24 081 8849 / +233 50 344 3689